Track your order

Enter the order number from your confirmation email with the billing email address you used, and the form below will show where the consignment has reached. Pelaro Boutique also sends the freight docket number by email and SMS as soon as the boxes are collected.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Freight tracking works a little differently from courier tracking: the docket updates when the consignment changes depot, not at every handling step, so expect fewer scans and longer gaps between them.

What the stages mean

  • Processing — confirmed and on the packing floor. Handling is 3 business days: boxes counted against the order, corner-protected and strapped.
  • Dispatched — collected by the freight partner and booked onto a route. The docket goes live from here.
  • In transit — moving between depots. Expect 5–12 business days. Freight scans are sparser than courier scans, so a quiet day or two mid-route is normal.
  • Out for delivery — with the vehicle today. Keep the phone answered: heavy consignments are called ahead, and a missed call usually means a second attempt tomorrow.

If the docket stops moving

A heavy consignment waits for a truck heading the right way, so gaps happen. If nothing changes for more than 48 hours, or a failed attempt appears that nobody made, email contact@pelaroboutique.shop with your order number and we will chase Delhivery Heavy / VRL ourselves.

The windows we work to

Order to doorstep is normally 6–15 business days. Hill, island and interior PIN codes can add a day or two on the last leg. Everything ships from Jaipur, Rajasthan, Monday to Saturday, and delivery is to the ground-floor entrance.

Be ready for the drop

Have someone available to move boxes inside, and open the consignment while the driver is present — count the boxes against the invoice and film it. Damage or a short count is settled on that clip within 48 hours of delivery, at our cost.